Privacy Policy

Who we are

ClimaSaudi operates climasaudi.com for air purifiers, humidifiers, dehumidifiers, replacement filters and indoor air quality accessories in Saudi Arabia.

Business correspondence address: Ground Floor, Levels 1 & 2, Building S4, Roshn Business Front, Airport Road, Riyadh, Saudi Arabia.

Information we collect

We collect information you provide when placing an order, creating a support request, submitting a review, subscribing to email updates or contacting us. This can include name, email, phone number, delivery address, order details and support messages.

We also collect limited technical data such as device type, browser, IP-derived region, pages viewed, cart events and checkout events so the store can work reliably and so we can improve SEO, advertising measurement and site performance.

How we use information

• Process and deliver orders across Saudi Arabia.
• Provide product support, warranty coordination, return handling and customer service.
• Send order confirmations, shipping updates, support replies and requested newsletters.
• Measure store performance, product demand and advertising events without changing the visual shopping experience.
• Protect the store from abuse, fraud, checkout errors and security incidents.

Payments

The available payment option on climasaudi.com is secure card payment, including Mada-enabled Saudi debit cards and major credit/debit cards. Card transactions may be authenticated through 3-D Secure or similar issuer checks. Full card details are handled by the payment processor and are not stored on our WordPress database.

Sharing and retention

We share only the data required with delivery partners, payment processors, hosting providers, analytics platforms, support tools and professional advisers where needed to run the store.

Order and accounting records are retained for the period required for business, tax, warranty and compliance purposes. Support messages and marketing preferences are retained only as long as they remain useful or legally required.

Saudi PDPL and customer rights

ClimaSaudi aims to handle personal data in line with Saudi Arabia personal data protection expectations, including purpose limitation, reasonable security controls and clear customer access channels.

Where applicable, you may request access, correction, deletion or restriction of eligible personal information by emailing [email protected]. We may need to verify your identity and keep records that are required for orders, tax, warranty, fraud prevention or legal compliance.

International services

Some hosting, analytics, advertising measurement or payment services may process technical or order-related data outside Saudi Arabia. When such services are used, we limit the information shared to what is needed for store operation, payment security, delivery, support and measurement.

Your choices

You can ask us to review, correct or delete eligible personal information by contacting [email protected]. Some order and accounting data may need to be retained where required by applicable Saudi business, tax or consumer rules.

You can unsubscribe from marketing emails using the link in the email. Transactional messages such as order confirmations and delivery updates will still be sent when needed.